Player believes that their withdrawal has been delayed

The player from North Rhine-Westphalia had submitted a withdrawal request less than two weeks before contacting us. The player had expressed dissatisfaction with the casino’s customer service and suspected fraudulent activities. We had advised the player to be patient and allow up to 14 days for withdrawals to be processed.

Player has delayed withdrawals.

The player, however, insisted that he had not received the full payout. Eventually, the player confirmed that he had received all his winnings. She had requested a withdrawal of 80 euros on 19th March which was declined after 20 days. She confirmed that this had been her first withdrawal attempt and that she hadn’t undergone KYC verification as she had been informed it wasn’t necessary. After the complaints team had intervened, the casino had requested her bank details for a manual withdrawal.

Waiting for player to reply

All withdrawal attempts, either via credit card or bank transfer, were declined. The player had received little support from the casino’s staff, with delayed responses and repetitive avoidance. After the player’s complaint, the casino confirmed that three withdrawals of 500 EUR each had been processed and should arrive shortly.

After an exchange of information and evidence between the player, the casino, and the Complaints Team, the player had received partial payment. The Complaints Team then had decided to keep the complaint open until the full payment was received. Finally, the player had confirmed the receipt of the remaining amount, leading to the successful resolution of the complaint.

After depositing and winning €500, she found her account closed the same day, and her subsequent withdrawal was canceled. She believes this is fraud and seeks assistance in retrieving her winnings. Our expert casino review team kingmaker casino login has carefully analysed Kingmaker Casino in this review and evaluated its positives and negatives using our casino review process.

However, the player hadn’t responded to our messages, and as a result, we had to reject the complaint. The player from Australia had completed identity verification and requested an 800 AUD withdrawal in DogeCoin to his wallet. Despite waiting several days, the casino had not sent the money. The casino had requested an Australian ID and proof of address for verification.

The player from Spain faces account closure due to an administrative decision, coinciding with €300 in winnings. Despite attempts to contact the casino, she receives no explanation or resolution for the reimbursement of her winnings. The player from Switzerland has been waiting for a withdrawal for less than two weeks. Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Kingmaker Casino.